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Privacy and GDPR

Welcome to Cake Family! This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.cakefamily.co.uk and use our online ordering services.

 

1. Information We Collect

When you visit our website or place an order, we may collect the following types of personal information:

 

  • Contact Information: Name, email address, phone number, and postal address.

  • Payment Information: Credit card details or other payment information.

  • Order Information: Details of the products or services you purchase through our website.

  • Usage Information: Information about your interactions with our website, such as your browsing activity and IP address.

  • Device Information: Information about the device you use to access our website, including device type and browser information.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

 

  • To process and fulfill your orders.

  • To communicate with you about your orders and provide customer support.

  • To personalize your experience and improve our website and services.

  • To send you marketing communications and promotional offers, if you opt-in to receive them.

  • To comply with legal obligations and protect our rights and interests.

3. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

 

4. Sharing of Information

We may share your personal information with third parties for the following purposes:

 

  • With service providers who assist us in providing our services (e.g., payment processors, delivery partners).

  • With our business partners and affiliates for marketing purposes, if you opt-in to receive marketing communications.

  • When required by law or to protect our rights and interests.

5. Your Rights

You have the following rights regarding your personal information:

 

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request that we correct any inaccuracies in your personal information.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions.

  • Objection: You can object to the processing of your personal information for direct marketing purposes.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. By using our website, you consent to the use of cookies as described in our Cookie Policy.

 

7. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website.

 

8. Contact Us

If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at luton@cakefamily.co.uk.

 

Thank you for trusting Cake Family with your personal information!

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